Frequently Asked Questions

A campaign allows you to pre-order a product at a heavily discounted price for a limited duration. If enough orders are received within this timeframe to meet the specified funding goal, the product will be manufactured. Otherwise, if the minimum goal isn't reached, all orders will automatically be refunded.

In case of an exclusive pre-order campaign, the product will exclusively be available throughout the campaign duration. After the campaign concludes, the product will no longer be available for purchase.

All orders will automatically be refunded, within 2-3 business days after the campaign ends.

Refunds will automatically be credited back to your original payment method. If your payment method is no longer valid, or you wish to make changes, please contact our customer support before we initiate the refund process.

Manufacturing times may differ for each product depending on the complexity and units sold. Please refer to the campaign updates to get specific delivery times for a product. Once it's shipped orders typically take 15-25 business days to arrive depending on your location.

After a pre-order campaign, you will have the option to purchase the product at its standard price.

In the case of an exclusive pre-order campaign, the product won't be available for purchase after the campaign timer runs out.

Yes, you can request a refund at any time during the pre-order campaign. Please note that after the campaign timer runs out, the regular refund policy will be in place.

An early bird discount is an extra price reduction offered to early backers of a campaign, in addition to any existing pre-order discounts. It's a reward for being one of the first customers.

Once your order is shipped, you'll receive a tracking code to monitor its status. You can use the 17track service for tracking.

Once it's shipped orders typically take 15-25 business days to arrive depending on your location.

We recommend checking your local government's regulations regarding any potential additional charges upon receiving your product. We cannot take responsibility for extra charges imposed by governments upon receiving any product.

Yes, you can modify your delivery address by contacting customer support before the product is shipped. After shipment, we do not have the ability to make changes, and we advise you to contact your local carrier for any address adjustments.

We support all major payment services and cards, including Visa, Mastercard, American Express, Discover, Google Pay, Apple Pay, and PayPal. We also offer interest-free payment plans using ShopPay (for US customers) or Klarna.

You can select ShopPay (for US customers) or Klarna at checkout to split your payment into monthly interest-free installments.

We offer payment plans to split your payment into monthly interest-free installments. Select ShopPay (for US customers) or Klarna at checkout.

During an active pre-order campaign, you can request a refund at any time before the campaign timer runs out. Once the campaign timer has ended, our standard refund policy will be applied.

In the event of a damaged or incorrect product upon arrival, we will provide a free replacement if available; otherwise, your order will be fully refunded. Please contact customer support for further assistance in case of a damaged or incorrect item.

No. As of right now, all orders on Memeshapes.com are final. In case of an incorrect or damaged product, we do offer free replacements or refunds. Please refer to our refund policy for more information.

In the event of a damaged or incorrect product upon arrival, we will provide a free replacement if available; otherwise, your order will be fully refunded. Please send pictures of the damaged item and your order number to our customer support and we will happily help you.

In case of a pre-order campaign, you can request a refund at any time during the pre-order campaign. However, please note that after the campaign timer runs out, the order becomes final and the regular refund policy will be in place.